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AV service and support for Oregon and Washington.

The test of an integrator is not install day. It is the Tuesday the room goes down. We answer the phone, we service systems we did not install, and we back it with CCS national support infrastructure across 22 locations.

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What we cover

Support that answers the phone.

Room audits

A documented baseline of every room: what you have, what state it is in, what to fix first.

Preventive maintenance

Scheduled visits that catch failing gear before it fails during the meeting that matters.

Break fix response

Same business day remote diagnostics, onsite when needed, scheduled around your operations.

Remote monitoring

Room health dashboards that flag failed devices before your people find them.

Training

Refreshers for staff and onboarding for new hires, so the rooms keep getting used well.

Orphaned systems

Installed by someone who vanished? We adopt systems we did not build, after an audit.

The quiet advantage

Local accountability, national depth.

Your service relationship is with a local owner who knows your rooms. Behind him sit the parts, engineering, and warranty relationships of the #15 AV integrator in the nation.

Questions buyers actually ask

Service and support, answered plainly.

Will you service systems another company installed?+
Yes. Plenty of our service clients inherited systems from an integrator who disappeared or a vendor relationship that soured. We start with a room audit to document what you have and what state it is in, then take over support. You do not need to have bought it from us to get it fixed by us.
What does a support agreement include?+
Preventive maintenance visits on a schedule, priority response when something breaks, remote monitoring where the platform supports it, and honest advice about what is worth repairing versus replacing. Agreements are sized to the room count, so a six room office is not paying for a campus plan.
How fast do you respond when a room goes down?+
Support clients get remote diagnostics the same business day, and a surprising share of issues resolve without a truck roll. When hands on work is needed, we schedule around your operations and arrive knowing the room, because we documented it during the audit.
Get started

Start with a room audit.

Tell us how many rooms and where. We will scope an audit and a support plan that fits, usually within two business days.

Request a budget 360-860-5454